At VirusTotal, we are keenly aware of the trust users place in us and our responsibility to protect the privacy of user information. As part of this responsibility, we make public what information we collect when someone uses our products and services, why we collect it and how we use it to improve user experience and security industry products.
Information we collect to provide you with the services includes:
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new services, and to protect Virus Total and our users.
When you contact VirusTotal, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services where you have agreed to this. We may also send you administrative messages.
When you submit a file to VirusTotal for scanning, we may store it and share it with the anti-malware and security industry (normally the companies that participate in VirusTotal receive files containing virus samples that their engines do not detect and are catalogued as malware by at least one other engine). The samples can be analysed by automatic tools and security analysts to detect malicious code and to improve antivirus engines. Participating anti-malware and security companies will adhere to VirusTotal's Best Practices when using the samples.
Files, URLs, comments and any other content submitted to or shared within VirusTotal may also be included in premium private services offered by VirusTotal to the anti malware and ICT security industry, with the sole aim of improving research activities, expecting it to lead to an overall safer internet and greater end-user protection.
In addition, we may also share your information in the following circumstances:
We may share aggregated, anonymised information publicly and with our partners – like the anti-malware and security industry. For example, we may share information publicly to show statistical trends about the general use of our services.
In the event that VirusTotal is involved in a merger, acquisition or asset sale, we may disclose your personal data to the prospective seller or buyer of such business or assets.
You should not share files, URLs, comments or any other content with VirusTotal unless you have authority to share it.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We will let you know if we plan to process your personal data for marketing purposes when we collect it. You can change your mind at any time by contacting us at .
You also have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Acts 1988 and 2003. Any access request may be subject to a statutory fee to meet our costs in providing you with details of the information we hold about you.
Our website may, from time to time, contain links to and from the websites of our partners and members of the VirusTotal Community. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
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